Privacy Policy

LumiShop LLC operates the Luminiosa U.S. store under the Luminiosa brand. In this policy, “Luminiosa,” “we,” “us,” and “our” mean LumiShop LLC. “Services” includes the U.S. pages of luminiosa.com, the Luminiosa USA Shopify store and checkout, customer support, and related services that link to this policy.

Personal information we collect

Depending on how you use the Services, we may collect:

• Identifiers and contact details: your name, email, phone number, billing and shipping addresses, and account identifiers.
• Order and commercial information: products viewed or added to a cart, purchases, discounts, fulfillment, tracking, returns, refunds, warranty requests, and support history.
• Payment and transaction information: payment method, authorization status, transaction identifiers, billing information, fraud signals, and refund information. Shopify and payment providers process full card details under their own terms and privacy practices.
• Internet and device information: IP address, browser and device type, operating system, cookie and pixel identifiers, referring pages, approximate location derived from IP address, and interactions with the Services.
• Account, preference, and communication information: login details, saved preferences, privacy choices, support messages, reviews, survey responses, photos, videos, and other information you choose to provide.
• Inferences: preferences or likely interests derived from activity on the Services, where permitted and subject to your privacy choices.

Health and safety information

Our ordinary checkout and return process does not require a diagnosis, medical history, or other detailed health information. Please do not send information we do not need. If you voluntarily report a product-safety concern or unexpected reaction, we may use the information you provide to respond, investigate, meet safety and legal obligations, and protect customers.

How we collect information

We collect information directly from you; automatically through cookies, pixels, local storage, logs, and similar technologies; from Shopify and providers that help us process payments, prevent fraud, fulfill and deliver orders, provide support, operate marketing, and measure the Services; and from advertising or referral partners when you interact with a Luminiosa ad or link, subject to applicable law and your choices.

How we use personal information

• Provide the storefront, cart, checkout, customer account, and customer support.
• Process payments, accept or decline orders, prevent fraud, and protect the Services.
• Fulfill, ship, track, and support orders.
• Process cancellations, returns, refunds, warranty claims, safety reports, and disputes.
• Send order, product, policy, and service messages.
• Send marketing where you have chosen to receive it or where permitted by law.
• Improve and measure the Services, products, support, advertising, and customer journey, subject to your privacy choices.
• Meet legal, safety, tax, accounting, recordkeeping, and regulatory obligations, and establish or defend legal claims.

Cookies, analytics, and advertising

We and our providers use cookies and similar technologies for essential store functions, security, preferences, analytics, personalization, and advertising. Essential technologies are needed for features such as the cart, checkout, fraud prevention, and account access. Where required, nonessential technologies are used according to your consent and privacy choices.

Browser settings may let you block or delete cookies, but some Services may not work correctly as a result.

How we disclose personal information

We may disclose personal information to providers that help us operate the Services, including:

• Shopify and other commerce, hosting, account, and checkout providers.
• Payment processors, banks, fraud-prevention services, and chargeback providers.
• Our third-party logistics partner, return receivers, compliance providers, and carriers.
• Customer-support, email, review, survey, accounting, security, cloud, legal, and professional-service providers.
• Analytics and advertising providers, subject to applicable law and your choices.
• Authorities or other parties when reasonably necessary to comply with law, protect customers or the Services, investigate fraud or safety issues, or establish or defend legal claims.
• Parties involved in a financing, merger, acquisition, restructuring, or sale of assets.

We do not ask service providers to use personal information for purposes unrelated to the service they provide to us. Their own privacy terms may apply when they act independently.

Shopify

Our store and checkout are hosted by Shopify. Shopify processes personal information to provide and improve commerce, security, fraud prevention, analytics, personalization, and other services. Information may be processed in the United States or other countries. Learn more in the Shopify Consumer Privacy Policy.

Sale, sharing, and targeted advertising

We do not sell personal information for money. Some disclosures of identifiers, internet or device activity, commercial information, and inferences to analytics or advertising providers may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws, even when no money is exchanged.

Where applicable, you may opt out by emailing info@luminiosa.com. Where our privacy tools are configured to apply, we also process a valid Global Privacy Control signal as an opt-out request for that browser or device. We do not knowingly sell or share the personal information of people under 16.

Your privacy rights

Depending on where you live and subject to applicable law, you may have the right to access, correct, delete, or receive a portable copy of certain personal information; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; withdraw consent; or appeal a denied request.

To make a request, email info@luminiosa.com and state your request and the state where you live. We may need information to verify your identity. Authorized agents may submit requests where permitted by law. To appeal a decision, reply to our decision email with “Privacy appeal” in the subject line. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Retention, security, and international processing

We keep personal information for as long as reasonably necessary to fulfill and support orders, maintain tax and accounting records, prevent fraud, resolve disputes, enforce agreements, and meet safety and legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission method is completely secure.

We and our providers may process information in the United States and in other countries where we or our providers operate. Those countries may have different data-protection laws. Where required, we use appropriate contractual or other safeguards for international transfers.

Children and third-party services

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.

The Services may link to websites or services we do not control. Their privacy policies and terms apply to their collection and use of information.

Changes to this policy

We may update this policy to reflect changes in our Services, providers, practices, or legal obligations. The current version and updated date will appear on this page. We will provide additional notice when required by law.