Returns and claims
A 30-day satisfaction guarantee
30 days
Buy without the risk
We believe in PulseRelief X, and we want you to buy without risk. If the device is not right for you, you do not like it, or it is simply not your thing, we refund your money within 30 days.
How to request a return
1
Contact us
Email info@luminiosa.com within 30 days of your purchase.
2
Use this subject line
"Return - [order number]"
3
Wait for instructions
You will get return instructions and the return address.
Conditions for an approved return
- The device must be undamaged and functional
- Returned in the original packaging with all accessories
Costs and refunds
Return shipping
Return shipping is paid by the buyer unless the item arrived faulty or damaged.
Refunds
Original payment method
We refund to your original payment method after the return is received and approved.
Damaged in transit?
If your device arrives faulty or damaged, contact us within 48 hours with a photo. We cover all replacement costs.
Questions about returns?
Contact us